Rubber Duck Labs

Get help with our apps.

App support

support@rubberducklabs.io

Tell us the app, your phone model and what happened. We reply within [RESPONSE TIME].

Everything else, and studio work

hello@rubberducklabs.io

Questions about the company, or a project you want built.

Common questions

How do I restore a purchase?

Open the app and go to Settings, then Restore purchases. Sign in to the same Apple ID or Google account you used to buy it. The app checks with the store and unlocks again. You do not need an account with us; the store keeps the record of your purchase.

How do I get a refund?

Apple and Google handle all payments, so refunds go through them. We cannot issue refunds ourselves. On iPhone, request one at reportaproblem.apple.com. On Android, request one from your order history in Google Play.

I got a new phone. How do I move my progress?

Examiner apps keep your progress only on your phone, because there is no account. Restore your purchase on the new phone to unlock the app. [CONFIRM: does progress carry over in an iCloud or Google device backup?] Blind Taste syncs your tastings to your account when you are signed in; sign in on the new phone. [CONFIRM: sync behaviour on a new phone]

I think an answer is wrong. How do I report it?

Every Examiner question has an ID, shown under the answer next to the citation, for example P107-OPS-0042. Email the ID to support@rubberducklabs.io and tell us what looks wrong. We check it against the source and fix it in the next update.

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